Best contact
Email hum@getstepcat.com for help with account access, technical issues, purchases, or anything that needs a human follow-up.
Support that feels straightforward.
Use support for account issues, purchase questions, friend-safety concerns, bugs, or anything that feels confusing enough to block your experience.
Use in-app safety first
If another user is bothering you, use Block inside StepCat right away so the interaction stops immediately while you decide whether to report it too.
Helpful details
If you write in, include your device, issue, and what screen you were on so support can reproduce the problem faster.
When to contact support
Support is the right place for account recovery, purchase issues, bugs, sync problems, broken social flows, or anything in the app that does not behave as expected.
If a problem involves another player, blocking them inside the app is the fastest way to stop contact while your report or support request is reviewed.
- Account or sign-in issues
- Questions about purchases or rewards
- Step or health-data access confusion
- Friend-safety concerns that need review
Safety and moderation
StepCat includes relationship controls directly in the social flow so you do not have to hunt for them during a bad interaction.
You can remove friends, block users, and submit lightweight reports from the relevant friend surface inside the app.
Response expectations
Support coverage may vary during early launch, but the goal is to keep reports acknowledged and high-impact issues prioritized.
If your message is about abuse, impersonation, or repeated unwanted contact, say that clearly in the subject so it can be triaged faster.